PRIVACY NOTICE
What information we collect, use, and why:
We collect or use the following information to provide services and goods, including delivery:
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Names and contact details
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Addresses
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Purchase or account history
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Payment details (including card or bank information for transfers and direct debits)
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Website user information (including user journeys and cookie tracking)
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Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
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Names and contact details
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Addresses
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Payment details (including card or bank information for transfers and direct debits)
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Purchase history
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Account information, including registration details
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Information used for security purposes
We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:
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Names and contact information
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Customer accounts and records
We collect or use the following information for service updates or marketing purposes:
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Names and contact details
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Addresses
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Marketing preferences
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Location data
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Purchase or viewing history
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IP addresses
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Website and app user journey information
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Records of consent, where appropriate
We collect or use the following information for research or archiving purposes:
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Names and contact details
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Addresses
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Location data
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Purchase or viewing history
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IP addresses
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Website and app user journey information
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Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
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Name
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Contact information
Lawful bases:
Our lawful bases for collecting or using personal information to provide services and goods are:
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Consent
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Contract
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Legal obligation
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
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Consent
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Contract
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Legal obligation
Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:
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Consent
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Contract
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Legal obligation
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
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Consent
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Contract
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Legal obligation
Our lawful bases for collecting or using personal information for research or archiving purposes are:
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Consent
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Contract
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Legal obligation
Our lawful bases for collecting or using personal information for legal requirements are:
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Consent
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Contract
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Legal obligation
Where we get personal information from:
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Customer directly
How long we keep information:
Who we share information with:
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Other relevant third parties: Payment processors
Your data protection rights:
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organization, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, or if you have any concerns about our use of your personal data,
please contact us in the footer below.